QUALITY ASSURANCE INITIATIVE

Community Action of Greater Indianapolis, Inc. (CAGI) is committed to delivering services and managing resources with care, accuracy, transparency, and respect. Our quality assurance practices help ensure that programs operate responsibly, grant requirements are met, information is reported reliably, and opportunities for improvement are acted upon.

Our Quality Assurance Commitments

· Timely and accurate reporting: We track reporting deadlines, build in time for internal review, reconcile program and fiscal information, and retain confirmation of required submissions.

· Responsible grant and program closeout: We plan ahead for final services, reporting, financial reconciliation, required approvals, and record retention.

· Fiscal integrity and stewardship: We review spending for allowability and appropriate support, monitor budgets, maintain internal controls, safeguard assets and confidential information, and promote ethical decision-making.

· Program performance and compliance: We monitor services, outcomes, participant records, and funder requirements using file reviews, performance data, feedback, and other oversight tools.

· Prevention of fraud, waste, and abuse: We maintain controls, review activity for warning signs, provide reporting channels, protect good-faith reporters from retaliation, and document corrective action when concerns arise.

· Continuous improvement: We use monitoring results, data trends, participant feedback, training, and corrective action to strengthen our systems and services.