Employment Status: Exempt – Salary
Reports To: Deputy Executive Director
Supervises: S.T.A.R. Staff (Case Managers, Client Intake Specialist, Client Services
Coordinator)
Position Summary
The Client Services Director is responsible for managing and enhancing client-based programs aligned with CAGI’s mission. This role involves program development, compliance oversight, interdepartmental coordination, and external relationship management to ensure high-quality service delivery and sustainable community impact.

• Essential Responsibilities:
• Provide strategic leadership and oversight of all client services programs.
• Collaborate with Executive Leadership, Board, and other departments to
  develop and align programs with CAGI’s mission.
• Research, design, and implement new client-focused programs.
• Ensure compliance with all applicable federal, state, and local regulations.
• Evaluate program performance and lead continuous improvement efforts.
• Represent CAGI in internal and external meetings as assigned.
• Foster partnerships with public and private agencies to enhance service
  delivery.
• Supervise and support program staff, ensuring professional development and
  accountability.
• Prepare performance reports, proposals, and strategic recommendations.
• Maintain confidentiality of sensitive information and ensure ethical handling of
  client data.
• Perform other duties as assigned.
  Key Competencies
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and exercise sound judgment.
• Skilled in supervision, leadership, and team development.
• Proficient in standard office equipment and software.
• Knowledgeable in interpreting and applying policies, laws, and regulations.
• High level of professionalism, diplomacy, and confidentiality.
  Qualifications
• Bachelor’s degree in Social Services, Business Administration, or related field.
• Minimum of 5 years of supervisory experience in a client service or human
  services environment.
• Demonstrated experience in program management, compliance, and
  community engagement.
• Strong administrative and interpersonal skills.
  Working Conditions
• Primarily office-based with occasional travel within and outside Marion County.
• May require working outside regular business hours to meet deadlines and
  community needs.