QUALITY ASSURANCE POLICY

Community Action of Greater Indianapolis, Inc. (CAGI) is committed to delivering services and managing resources with care, accuracy, transparency, and respect. Our quality assurance practices help ensure that programs operate responsibly, grant requirements are met, information is reported reliably, and opportunities for improvement are acted upon.

Our Quality Assurance Commitments

· Timely and accurate reporting: We track reporting deadlines, build in time for internal review, reconcile program and fiscal information, and retain confirmation of required submissions.

· Responsible grant and program closeout: We plan ahead for final services, reporting, financial reconciliation, required approvals, and record retention.

· Fiscal integrity and stewardship: We review spending for allowability and appropriate support, monitor budgets, maintain internal controls, safeguard assets and confidential information, and promote ethical decision-making.

· Program performance and compliance: We monitor services, outcomes, participant records, and funder requirements using file reviews, performance data, feedback, and other oversight tools.

· Prevention of fraud, waste, and abuse: We maintain controls, review activity for warning signs, provide reporting channels, protect good-faith reporters from retaliation, and document corrective action when concerns arise.

· Continuous improvement: We use monitoring results, data trends, participant feedback, training, and corrective action to strengthen our systems and services.

How We Put Quality Into Practice

1. Plan: Identify requirements, deadlines, standards, and areas of risk.

2. Implement: Carry out program and financial activities using approved procedures and controls.

3. Monitor: Review documentation, expenditures, outcomes, deadlines, and compliance indicators.

4. Review: Analyze findings, exceptions, feedback, and trends.

5. Improve: Assign corrective actions, provide training, update procedures, and confirm that issues are resolved.

Shared Accountability

Quality assurance is a shared responsibility. CAGI leadership, program teams, fiscal staff, compliance personnel, and the Board of Directors each have a role in reviewing performance, protecting resources, supporting accurate documentation, addressing concerns, and strengthening service delivery.

Measuring and Improving Our Work

We monitor indicators such as on-time reporting, accurate submissions, timely grant closeouts, audit and monitoring findings, corrective action completion, and oversight of financial and program performance. When a review identifies a deficiency, we document the issue, examine its cause, assign responsibility and a completion date, verify resolution, and take steps to prevent recurrence.

Questions or Concerns

If you have questions about CAGI’s quality assurance practices or wish to raise a concern, please contact CAGI through the appropriate agency communication or reporting channel. Concerns reported in good faith are handled in accordance with agency policy and applicable requirements.